These companies suck!!!

i have been super "sui" recently, related to financial.

1st case, stupid Maxis Broadband.
My broadband account was cancelled without any pre-inform out of sudden.
i was told that i haven't paid for the service for 3 months and that's what i get.
I double checked my email account, as i request to have e-billing and bolt-on, i did not have any outstanding payment with Maxis.
then only found out, the Maxis Broadband account is not bolt-on with my mobile statement as requested which i had triple confirmed with that stupid counter personnel neither a separate e-billing for that stupid account!!
Holly shit, the poor attendant and supervisor kena from me!!
i even wrote a letter to them after the call to complain on their stupid service, but there isn't any reply.
very disappointed! Maxis is the top rated customer service level in my list.

2ndly, Prudential Medical upgrade at a promotinal price.
My stupid agent has not contacting me after i bought the policy from her, since 2001.
not even an update on any promotion.
Luckily i have as my housemate who updated me if there is any promotion or new policy offers.
I went to the counter at Taman Sea to find out whether i'm eligible for the upgrade, the counter personnel just informed me that they couldn't check as my agent is located at Phileo D'sara.
WTF, the system should be nationwide. Not to say i approach MAA for my Prudential policy!!!
Fine, i wrote in to complain, with 's help.
Already requested not to have my agent to contact me on my complaint email and yet they forwarded my email to that agent and her leader.
Leader contacted me straight that night and agent by the next day.Pengsan!!! Somemore my stupid agent wanted to argue with me on the previous correspondence.
Alo, i am no longer the naive girl who you used to work with!!! I'm very good at complaining after "trained". Don't ever try to bluff to me lah!

3rd case, HLB credit card again!!!
Already informed that RM173.25 for True Fitness at KL is a dispute charges few times.
They did revised for the first few months, but they charged me 4x at this month statement.Rage out of control!!!
Trust me, if you were in my shoes, contacting them N times regarding this payment via email and call, you just cannot not to yell at them.

What is wrong with the world?! why am i encountering such frustrations?!
Oh, i hate this!!!

Customer Service

Customer service or soft skill at my current company = -100
i can hear the so-called "sales manager" yelling at customer
"LISTEN TO ME 1ST LAH!!! CAN U LISTEN TO ME 1ST OR NOT??? LET ME FINISH 1ST"

urghhhh....WTF
i dare not say that i'm the best, but i dare to say that i'm way better than him
as a manager
it's definitely not a good company to work with
after i read a book recommended by Jessie.
No EI leadership at all.

Why am I here ah????
wasting my 1-year here in this company, even though the title is quite big.
Ya,I'm getting salary for doing nothing... Still....
I need someone to pull me out of this mud...

oh ya, i heard him saying more.
"u're manager, I'm manager, why do u wanna fight like child??"
What triggered the fight?
i reckon, our sales manager cannot tolerate the other side of the manager yelled at him.
That manager seemed to be quite dissatisfied on his service.
raised ur voice or yelling ends up a fight.
What for?? manager?? i doubt so...

HSBC, RHB, UOB, MBB, CIMB, HLB

Don't know it is considered lucky or unlucky.
I have encountered few bank's customer service today.

firstly, i received a letter from RHB that my saving account has been deactivated due to haven't been used for more than 3 months. Hence, i deposited a cheque 2 days ago thought it'll prove that i have transactions. Somehow, i received a call that i need to go to the counter to activate my account by either to withdrawl or deposit. I forgotten to bring my bank book/passbook!! i reminded myself this morning while i was in the toilet, MUST bring the bank book/passbook just in case.

well, within my expectation, they requested for my bank book/passbook. FYI, i was wondering how to activate my saving account without the bank book/passbook before i approached the counter. Withdrawal definitly requires my passport but not for deposit. I would not want to go back home to take the bank book/passbook and then come back again, so i asked the counter officer to provide me a valid reason for not accepting my deposit. She just insisted for the bank book/passbook, no specific reason.

You know, i'm from customer service. of course i would not compromise, because she just kept telling NO NO NO NO, bank book/passbook is a required no matter how. WTF, it didn't mention in the letter neither the lady who called and requested me to reactivate my saving account. She managed to settle my problem after I requested to talk to the manager.

Tips: It is advisable to update the bank book/passbook within 30 transactions. Otherwise you'll be charged for RM10 for a details statement.

after that, i went to CIMB to update my bank book/passbook. Wasei, the counter officer is soooo rude. I felt like complaining her (she was sitting at counter 4 at 11:50am on 13-November-2008), but lazy lah. Maybe i should just close the saving account there.

Please be informed that i really HATE HLB (more refer) service. i mean it, HATE the service!! if i have the chance, i will settle my credit card payment at once and cancel it!! The call center officers are all very rude and then my card has been fraud!! i still got that payment charged to my card after i had reported dispute last month, it is under True Fitness@KL.

So far, the BEST service i have ever encountered is HSBC. I will not terminate the card in any circumstance. It is the BEST!!

I have problem with MBB before too, but luckily i know the branch manager at SS2. He helps me a lot. He's a very nice and helpful and kind manager.

I never really have a problem with UOB credit card, they will contact me for any "weird" transaction, such as i booked a air ticket at Air Asia etc. However, i received a call from the call center offering cash standby sort of service this afternoon. That guy sounded like he was half dead, damn annoying. I think he better go home and sleep the rest of his life if he doesn't really like the job lah.

Hong Leong Bank

Stupid HLB!!! don't ever use either the credit card or apply for personal loan or whatever loan.

Their CDM (Cash Deposit Machine) will never work!!! NEVER!! oh, i really hate it.

one more thing, there was this Rachel Leong from HLB called me before and offer her assistance to me with regards of BT (Balance Transfer); provided her hp number and claimed i can call her anytime when i need the BT service. So, i called the other day, no one pick up the call. fine. Then she called back using company phone and asked: "Who's this?"

Who this?! don't u think that u should in fact mention ur name and company 1st b4 asking anyone this question?! aren't u working as customer service in HLB?!

OH!!!! damn *bodoh man!!! will never ever call HLB again!!! once finish the installment scheme for Modern Beauty, i'll straight cancel the card, no matter what it takes!!

Note: *Bodoh = stupid

Celcom

I tell you, I will NEVER, EVER use Celcom mobile number!!! NEVER!!!

Service is bad one thing, even the website, take ages to load. Build soooo canggih for what?? If need to wait that long, i rather go other website. I got no choice but to use this stupid number.

I'm having 3G SIM but using SE K750i which is not a 3G handphone. So... can't you just send me the setting for GPRS?! I just need to use that!! OMG!!! I feel like killing... dunno her or myself betta!!